Return Policy

Due to the nature of our products, all items with the exception of our sun hats are final sale. We accept returns for refund or exchange for items damaged in transit. Upon receipt of the damaged item please email wecare@mybarriere.com and we will ship out a replacement if available or issue a full refund once receiving the defective product. Please see more information on our sun hat return policy below.

 

What is your return policy on sun hats?
We'll happily accept returns for a refund or exchange on all sun hats received within 14 days of purchase. Returns made after 14 days are ineligible for full refund or exchange. Merchandise must be in the original packaging, unworn and in original condition with all tags attached.Upon receipt and inspection of the product, a refund will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund.We cannot accept returns or exchanges for sun hats that are worn, used, or that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. We are not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy.

For returns within the US, a return shipping label will be provided when your return request is submitted. The cost of the return shipping label will be deducted from your refund. Return shipping labels are valid for 14 days. If your return is not shipped in this window, your return request and return shipping label will expire.
To request a return, please request one here.